Security & Trust Center

Security & Data Protection at IntellCRE

Commercial real estate transactions involve highly sensitive financial, investor, and property data.

IntellCRE is designed from the ground up to protect your underwriting models, marketing materials, and deal intelligence with enterprise-grade safeguards.

Your data belongs to you — always.

 

🔒 Your Deal Data Is Never Used to Train Shared AI Models

IntellCRE does not use your underwriting data, offering memorandums, financials, or property information to train AI models shared with other customers.

Your data is used only to provide your services.

Any product improvements rely solely on aggregated, de-identified usage patterns that cannot identify your firm, properties, or transactions.

 

🏢 Secure Multi-Tenant Architecture

Customer environments are logically separated using application-level permissions and role-based access controls.

This ensures:

• broker data cannot be accessed by other firms

• investor materials remain private

• internal team permissions are strictly enforced

Unauthorized cross-customer access is not permitted.

 

🔐 Encryption Everywhere

All customer data is protected using industry-standard encryption.

• encrypted in transit via secure TLS connections

• encrypted at rest on production storage systems

• protected through secure infrastructure environments

 

👤 Strict Access Controls

Access to customer data inside IntellCRE is tightly restricted.

We enforce:

• role-based access permissions

• least-privilege access principles

• secure authentication requirements

• periodic internal access reviews

Employees only access customer information when required to support the platform or assist with customer requests.

All personnel are bound by confidentiality obligations.

 

🛠 Continuous Monitoring & Secure Development

We maintain operational controls designed to keep the platform secure and reliable.

These include:

• system logging and monitoring

• controlled code deployment processes

• vulnerability and dependency management

• secure development lifecycle practices

 

🚨 Incident Response & Transparency

IntellCRE maintains a documented incident response process designed to:

• detect security issues quickly

• contain and investigate incidents

• remediate vulnerabilities

• restore service reliability

If a confirmed incident affects customer data, customers are notified promptly in accordance with applicable law.

 

☁️ Trusted Cloud Infrastructure

IntellCRE operates on professionally managed cloud infrastructure providers designed for:

• high physical security

• redundancy and backup protection

• operational resilience

Our hosting providers maintain industry-recognized security certifications.

🤝 Carefully Selected Service Providers

We work only with trusted infrastructure and operational vendors.

All subprocessors handling customer data are contractually required to maintain security safeguards consistent with our data protection standards.

A list of subprocessors is available upon request.

 

🧾 Customer Data Ownership & Control

Customers retain full ownership of their data.

At any time you may:

• export your information

• request deletion upon termination

• control user access within your organization

Your data is never sold.

 

📩 Security Questions?

Enterprise customers frequently complete security reviews prior to onboarding.

Our team can provide:

• security documentation summaries

• responses to vendor security questionnaires

• details on platform safeguards

If you have additional questions, please contact our Customer Success team.